On Jan** I notified Att that my land line phone did not work properly. I had intermitte...

GetHuman2037077's customer service issue with AT&T from January 2019

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The issue in GetHuman2037077's own words
On Jan** I notified Att that my land line phone did not work properly. I had intermittent dial tone and incoming calls were not always coming through. A crew came out and checked the lines and said there was a problem in the line between the main terminal and the Att box located in the backyard. They could not identify the cause and said that another crew would come out and try to correct the problem......sometime in the next *-* weeks!!..possibly * weeks. This does not sound reasonable that the problem could not be handled sooner. In the meantime we ( age **'s) have no reliable phone..sometimes it works , sometimes it does not. My account is *** *******-***. Please help.
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AT&T

Customer service issue
Reported by GetHuman2037077
Jan 25th, 2019 - 3 mons ago
I have an issue with AT&T too
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GetHuman2037077 started working on this issue
Jan 25th 2:36pm