I had to use the mobile insurance when my I Phone *S Plus got soaked in pouring rain...

GetHuman1927860's customer service issue with AT&T from January 2019

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The issue in GetHuman1927860's own words
I had to use the mobile insurance when my I Phone *S Plus got soaked in pouring rain. I was advised the deductable would be $***. Which would be billed to me over the next two billing cycles. That was not what happened assurion took the full amount and current bill out of my checking without warning. When I insisted they return it , the outstanding balance showed to be past due. The Automatic bill pay kept trying to take money when I pAid it manually. We disabled the auto bill pay so I could manage it. I paid $*** on wireless on ******** . The auto bill pay tried to take money again, it showed my account to be not paid and my account was suspended . I am inable to spreak to a live agent. My email suspended. My password It cant be reset with no texting or email. They have disabled my access to Chase BNk illegally so I cant access my bank.* Att has crossed over the line beyond imagination. My email is *****@***.com. My cell is ********** and **********. * My wireless business relationship has come to a close . I Can not trust this another day.
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AT&T

Customer service issue
Reported by GetHuman1927860
Jan 9th, 2019 - a mon ago
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GetHuman1927860 started working on this issue
Jan 9th 4:40am