I June **** I received three DirecTV replacement receivers. I then received letters st...

GetHuman1922872's customer service issue with AT&T from January 2019

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The issue in GetHuman1922872's own words
I June **** I received three DirecTV replacement receivers. I then received letters stating NOT to return the receivers. DirecTV then charged me $***receiver or $*** total for not returning the equipment. I still had the receivers and returned them on Aug *th through UPS (Ref * A****P**************) - even though per the letters I did not need to do that. DirecTV claims they never received the equipment and have not refunded*credited my $***. I have called multiple time on this issue and still have not gotten resolution. On Dec *th I was promised a credit to my account which did not occur. I called again on Jan *th and received a run-around that they needed to review the claim even though the $*** credit had been approved on Dec *th. Then I was to be transferred to someone who had authority to resolve the issue and nobody answered a ringing phone for ** minutes. This is total ridiculous that I cannot get this resolved when the whole issue was a result of problems on the DirecTV side.
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AT&T

Customer service issue
Reported by GetHuman1922872
Jan 8th, 2019 - a mon ago
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GetHuman1922872 started working on this issue
Jan 8th 3:53pm