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Before contacting them, items GetHuman1913937 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1913937's own words
Good morning, this is Jeff Tilley, account number *********. I am writing to inform AT&T that unless we can sign another * year contract to take our total monthly cost back to $***.**, with our existing services, we will be changing IP*TV*phone services to Frontier's $***month "FIOS Custom Essentials TV*Internet ****Digital Voice" plan in short order. While we have been satisfied with our AT&T service this last two years, the new charge total of $***.** is not acceptable to us. **Please respond and let us know if you would like to keep us as your customer at the old monthly cost. We will wait until this Friday, *********, to contact Frontier and get the change order in if we have not heard from AT&T.**Respectfully,*Jeff and Maria Tilley
GetHuman1913937 did not yet indicate what AT&T should do to make this right.
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