I have been a customer of Directv Now since March ****. After many difficulties gett...

GetHuman1851814's customer service issue with AT&T from December 2018

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The issue in GetHuman1851814's own words
I have been a customer of Directv Now since March ****. After many difficulties getting service *directv now has no customer service phone number*, my entire experience culminated in December. I was advised to visit an ATT store to enter new payment information, which I did on December *nd. At that time, I had no tv service. I was able to watch tv for * days, then lost the signal. When I contacted Directv Now chat tech service, an agent "refreshed" my signal and disconnected. I never had service. I tried again and still no service no signal. I recently discovered that my account was charged $**.** on December *nd and $**.** on December **th, this year. The monthly charge for Directv Now is $**.**. I would like an e-mail address to ATT Corporate so I can file a formal complaint. You can send the e-mal address of ATT Corporate to *****@***.com. Thank you...

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Customer service issue
Reported by GetHuman1851814
Dec 28th, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4991 others
0 customers following this


GetHuman1851814 started working on this issue
Dec 28th, 2018 8:47pm