I have called and chatted with ATT customer service since Oct **nd regarding cancelled...

GetHuman-fawnleal's customer service issue with AT&T from December 2018

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The issue in GetHuman-fawnleal's own words
I have called and chatted with ATT customer service since Oct **nd regarding cancelled Order No. **-***************. During those multiple calls * chats, the reps. have NOT provided any resolution other than passing me on to someone else or just dropping the call or acting as they can't hear me and disconnecting the call. **I have multiple chat emails saved as evidence of the horrendous customer service. Ya'll really need to fix your broken system of dropping the ball and the oh so quick to pass the buck "it's not my area" claim by your customer service. I've never had such horrible customer service in my life and because of this, a customer of over *** years, i will be calling today to cancel my service after i set up service with your competitor. **If you'd like to call and discuss, the number I am currently available at is ***-***-**** ..**Hoping ATT does a major overall of your "customer service" system, because it is NOT geared towards serving your customers...and because of this, you've lost one loyal customer. **Fawn Leal****-***-*****ATT Ph * ***-***-****

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AT&T

Customer service issue
Reported by GetHuman-fawnleal
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4923 others
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GetHuman-fawnleal started working on this issue
Dec 26th, 2018 9:50pm