Val Timmons ******@***.com* ****:** PM (* minutes ago)****to info *******To Whom It May...

GetHuman1827703's customer service issue with AT&T from December 2018

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The issue in GetHuman1827703's own words
Val Timmons ******@***.com* ****:** PM (* minutes ago)****to info *******To Whom It May Concern:*On Monday, December **, ****, I dialed *** from my ATT cell phone to pay "auto pay" my cell phone bill for three lines of $***.**. *The card your system had on file is the one I initially used and the charge was declined by ATT. I attempted again because I had just checked on that card's balance and limit the night prior and it was fine. No holds, limit far exceeded $***.**. *I also attempted to use * other cards and the same response.*When I contacted all three of those cards, they did receive a request for payment from ATT and all three have that amount pended to pay to ATT BUT...I was also told that if ATT does not "respond" with a ticket or response, the money will just show as pended by the Mastercard or Debit card until ATT responds first and then the money is sent.*Your office said they showed all four "attempts" by me on the *** automated line by three different customer service calls. *Capital One BuyPower Card even tried to call your customer service with me on a three way call to verify they are showing * attempts from ATT that hit my card and are pending response from ATT. Your representative hung up on Emmanual from Capital One and myself when he was asked why ATT was "declining" and the Mastercard had acknowledged and can pay as did Discover and the Bank Debit card which both show pending payments for ***.** and do not have a HOLD or other issue on the accounts? . *What gives ATT the right to place a "pending charge" on * of my credit cards, not respond to the credit card providers and "decline" my payment four times and hang up on a representative from Capital One BuyPower who verified the payment was available, no HOLD and all they are waiting on is ATT to respond as they have always done in the past with my payments? *ATT looks incompetent and its three personal cell lines and I have been an account holder since ****, I own the phones and have not had any prior credit issue with your company...nor adequate explanations.**Valerie Timmons****.***.****-Primary line an recently switched numbers from ***.***.**** due to fraudulent calls that started with a divorce in ********.***.********.***.****

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AT&T

Customer service issue
Reported by GetHuman1827703
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 4897 others
0 customers following this

Timeline

GetHuman1827703 started working on this issue
Dec 25th, 2018 5:40pm

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