I contacted AT&T ******* about my directv and internet not working through chat, that I...

GetHuman1735273's customer service issue with AT&T from December 2018

2 views | 4629 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman1735273 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1735273's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1735273 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman1735273's own words
I contacted AT&T ******* about my directv and internet not working through chat, that ID number for the chat is ****************** I was promised in this chat with agent username jg***u that I would have a credit on my account in **-** hours of $** and that hasn't happened . This same agent scheduled me for an appointment at *am supposedly on ******* also, I had my mom get out in the cold to be at my house only to have no one show up. This chat also took * hours and talking to * different agents which is unacceptable. I have called in twice trying to get the credit I was promised only to be called my account would be reviewed and I would be called back the same day only for those promises to not be kept and I still haven't had a call and the credit hasn't been issued. I have the entire chat transcript from this converstation and will do what I need to to get this taken care of . My name is Allison Byrd Carrier and my phone number is ***-***-****. I expect this matter to be resolved ASAP

GetHuman1735273 did not yet indicate what AT&T should do to make this right.

How GetHuman1735273 fixed the problem

We are waiting for GetHuman1735273 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1735273 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman1735273
Dec 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4629 others
0 customers following this

Timeline

GetHuman1735273 started working on this issue
Dec 11th, 2018 12:42pm