I contacted AT&T ******* about my directv and internet not working through chat, that I...

GetHuman1735273's customer service issue with AT&T from December 2018

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The issue in GetHuman1735273's own words
I contacted AT&T ******* about my directv and internet not working through chat, that ID number for the chat is ****************** I was promised in this chat with agent username jg***u that I would have a credit on my account in **-** hours of $** and that hasn't happened . This same agent scheduled me for an appointment at *am supposedly on ******* also, I had my mom get out in the cold to be at my house only to have no one show up. This chat also took * hours and talking to * different agents which is unacceptable. I have called in twice trying to get the credit I was promised only to be called my account would be reviewed and I would be called back the same day only for those promises to not be kept and I still haven't had a call and the credit hasn't been issued. I have the entire chat transcript from this converstation and will do what I need to to get this taken care of . My name is Allison Byrd Carrier and my phone number is ***-***-****. I expect this matter to be resolved ASAP

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Customer service issue
Reported by GetHuman1735273
Dec 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4629 others
0 customers following this


GetHuman1735273 started working on this issue
Dec 11th, 2018 12:42pm