I am hearing impaired so I cannot use the phone. I have had my att.net email for many y...

GetHuman1704984's customer service issue with AT&T from December 2018

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The issue in GetHuman1704984's own words
I am hearing impaired so I cannot use the phone. I have had my att.net email for many years now and have lost my password and my security question answers. I have access to my email because the password is saved in my computer but it won't show it to me and I want to make a new password. The att.com link for changing my password did not send me an email to change it although it said it did. when I try to use att.net email support it asks for my security questions which I don't remember and can't find. Please help me.
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AT&T

Customer service issue
Reported by GetHuman1704984
Dec 6th, 2018 - 5 mons ago
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Seen by 1 customer so far
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Timeline
GetHuman1704984 started working on this issue
Dec 6th, 2018 8:23pm