I AM BEING CHARGED FOR AN ADDITIONAL LINE ***.***.****. WHEN I PURCHASED THE IPHONE XS...
GetHuman-awoodwar's customer service issue with AT&T from December 2018
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The issue in GetHuman-awoodwar's own words
I AM BEING CHARGED FOR AN ADDITIONAL LINE ***.***.****. WHEN I PURCHASED THE IPHONE XS BUY ONE GET ONE FREE, THE AGENT INFORMED ME THAT I WOULD NOT BE CHARGED FOR AN ADDITIONAL LINE. I WAS INFORMED* TO DROP THE IPAD AND INSERT THE SIMCARD FROM THE FREE PHONE TO ***.***.****, THAT A NEW NUMBER (***.***.****) HAD TO BE ASSIGNED TO MAIL THE PHONE AND WHEN I INSERT THE SIMCARD IN ***.***.****, THE NUMBER ***.***.**** WILL NOT EXIST. WHEN I RECEIVE MY BILL I AM BEING CHARGED. I HAVE SPOKEN WITH CUSTOMER SERVICE, THEY INFORMED ME THAT ** DAYS HAS PASS AND THAT NOTHING CAN BE DONE. I FEEL THAT I AM A VALUABLE CUSTOMER AND I WOULD LIKE TO BE TREATED AS ONE. I WOULD LIKE FOR THIS ISSUE TO BE RESOLVED. *I WANT IT RESOLVED BY ADDING THE FREE PHONE TO ***.***.**** AND NOT BEING CHARGED FOR AN ADDITIONAL LINE ***.***.**** THE WAY I WAS INFORMED.*THANKS
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AT&T
Customer service issue
Reported by GetHuman-awoodwar
Dec 22nd, 2018 - 3 years ago
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GetHuman-awoodwar started working on this issue
Dec 22nd, 2018 8:56pm
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