My service was changed on my account without my ok . The lady I was talking with spoke...

GetHuman1681610's customer service issue with AT&T from December 2018

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The issue in GetHuman1681610's own words
My service was changed on my account without my ok . The lady I was talking with spoke horrible english and I could not understand her, I asked for someone else but she would not transfer me. And after hanging up I find out she changed my plan and that is not what I wanted or thought she was talking about! I am a long time customer and should not be treated this way. I want my plan back ASAP! My cell * is ***-***-**** and my name is Randall Bowling *****@***.com I have called back and all I get is BS. I have * cell phones and I was calling to see what service was on mine and what was on my sons. I told her I wanted to keep the same service I had. I could not understand one single sentence this lady was saying! Please put my plan back the way it was . My home * is ***-***-**** Thank You and have a blessed day.
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AT&T

Customer service issue
Reported by GetHuman1681610
Dec 3rd, 2018 - 2 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman1681610 started working on this issue
Dec 3rd, 2018 7:17pm