I cancelled my AT&T Internet service effective Jul ** **** and had a credit of...
GetHuman-pedromf's customer service issue with AT&T from December 2018
5 views | 4450 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-pedromf to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-pedromf's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-pedromf may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-pedromf's own words
I cancelled my AT&T Internet service effective Jul ** **** and had a credit of $**.** (I'm no AT&T customer anymore). A bit later I asked the customer service via phone to reimburse me that amount to my standard credit card I used previously for autopay. They told me that's no problem (I emphasized that sending a check is not an option for me). That was back in July. Now we have December, and I'm still waiting for the money. That's unacceptable. Moreover, I'm now abroad, and crediting that amount back to my credit card would give me no advantage since I don't want to use that credit card in the country I'm currently residing. So ideally I'd like to have a reimbursement via electronic transfer to my US checking account. I can provide all bank information required. Thanks.
GetHuman-pedromf did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-pedromf fixed the problem
We are waiting for GetHuman-pedromf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.