I have an issue with the AT&T store near my home. It is the Oak street location in Jack...

GetHuman1665342's customer service issue with AT&T from December 2018

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The issue in GetHuman1665342's own words
I have an issue with the AT&T store near my home. It is the Oak street location in Jacksonville,FL. I have tried reaching their owners to no avail. I'm having a hard time receiving help from the employees there as they do not seem to be very knowledgeable about the At&T brand or anything else. When I tried upgrading a simple prepaid wireless plan there were several issues that ended with me still not having the plan I'd asked and paid for. I desperately need to speak with someone who may be able to shed some light on how it is that these employees have actually voiced that they have no way of knowing how to rectify the situation.
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AT&T

Customer service issue
Reported by GetHuman1665342
Dec 1st, 2018 - 6 mons ago
I have an issue with AT&T too
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Seen by 3 customers so far
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Timeline
GetHuman1665342 started working on this issue
Dec 1st, 2018 1:59am