I have an issue with the AT&T store near my home. It is the Oak street location in Jack...

GetHuman1665342's customer service issue with AT&T from December 2018

4411 similar
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman1665342 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1665342's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman1665342's own words
I have an issue with the AT&T store near my home. It is the Oak street location in Jacksonville,FL. I have tried reaching their owners to no avail. I'm having a hard time receiving help from the employees there as they do not seem to be very knowledgeable about the At&T brand or anything else. When I tried upgrading a simple prepaid wireless plan there were several issues that ended with me still not having the plan I'd asked and paid for. I desperately need to speak with someone who may be able to shed some light on how it is that these employees have actually voiced that they have no way of knowing how to rectify the situation.
GetHuman1665342 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman1665342 fixed the problem
We are waiting for GetHuman1665342 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1665342 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1665342
Dec 1st, 2018 - 6 mons ago
I have an issue with AT&T too
Not resolved
Seen by 3 customers so far
Similar issue to 4411 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone number
Account number
Account PIN
Account email
Service address
IMEI number
GetHuman1665342 started working on this issue
Dec 1st, 2018 1:59am