I am Rudolph Rott’s daughter and I have spent hours and hours over numerous days tryin...
GetHuman-laurelbj's customer service issue with AT&T from November 2018
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-laurelbj to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-laurelbj's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laurelbj may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-laurelbj's own words
I am Rudolph Rott’s daughter and I have spent hours and hours over numerous days trying to change his landline(acct **** *** **** ***) phone service address and billing address since he has had to move to a more supportive section of his senior living facility after a stay in the hospital and rehab center. We are currently paying for phone service in an apartment he has vacated and unable to get service connected in his new apartment.**After getting no resolution by phone I went to an At&T store -then to and AT&T corporate store with my power of attorney documents etc. They spoke with somebody named Steve who said I could fax these documents to ***-***-****. When I tried to fax to this number I got the error message that it is no longer in service. I understand that you want documentation to prove that I have the right to act on my father's behalf but I have no accurate FAX number to use to send the Power of Attorney document naming me as Rudolph Rott’s personal representative and the Certification of Trust document naming me as Co-Trustee and allowing me to act and sign alone on behalf of the trust which contains all his assets**These documents should verify that I am able to discuss and make decisions about Rudolph Rott’s phone service.**Please contact me at ***-***-**** or *****@***.com as soon as possible to resolve this issue.**Thank you for your attention to this matter.
GetHuman-laurelbj did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-laurelbj fixed the problem
We are waiting for GetHuman-laurelbj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.