I am Rudolph Rott’s daughter and I have spent hours and hours over numerous days tryin...

GetHuman-laurelbj's customer service issue with AT&T from November 2018

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The issue in GetHuman-laurelbj's own words
I am Rudolph Rott’s daughter and I have spent hours and hours over numerous days trying to change his landline(acct **** *** **** ***) phone service address and billing address since he has had to move to a more supportive section of his senior living facility after a stay in the hospital and rehab center. We are currently paying for phone service in an apartment he has vacated and unable to get service connected in his new apartment.**After getting no resolution by phone I went to an At&T store -then to and AT&T corporate store with my power of attorney documents etc. They spoke with somebody named Steve who said I could fax these documents to ***-***-****. When I tried to fax to this number I got the error message that it is no longer in service. I understand that you want documentation to prove that I have the right to act on my father's behalf but I have no accurate FAX number to use to send the Power of Attorney document naming me as Rudolph Rott’s personal representative and the Certification of Trust document naming me as Co-Trustee and allowing me to act and sign alone on behalf of the trust which contains all his assets**These documents should verify that I am able to discuss and make decisions about Rudolph Rott’s phone service.**Please contact me at ***-***-**** or *****@***.com as soon as possible to resolve this issue.**Thank you for your attention to this matter.
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AT&T

Customer service issue
Reported by GetHuman-laurelbj
Nov 29th, 2018 - 9 mons ago
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GetHuman-laurelbj started working on this issue
Nov 29th, 2018 4:27am