My name is LaTonya Green (***-***-****) I bought * new phone Aug **** and ported my hus...

GetHuman1649243's customer service issue with AT&T from November 2018

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The issue in GetHuman1649243's own words
My name is LaTonya Green (***-***-****) I bought * new phone Aug **** and ported my husband's number from Verzion and was given a temporary number until the port went through. I was told Nov **** once I went to the store to discuss my bill that the temporary number was never cancelled, the installment is under that temp number, I have been charged for that number since Aug **** and it can't be cancelled since the installment is under the temporary number or the balance of the installment will be billed next month. I would like to be refunded for temporary line charges and that number removed from my account or placed on some type of dormant status so that I am only charged for the installment and not the actual line. I have spoken to several reps everyone understands that I have been wronged but can't do anything.
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Customer service issue
Reported by GetHuman1649243
Nov 28th, 2018 - 9 mons ago
I have an issue with AT&T too
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Seen by 4 customers so far
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GetHuman1649243 started working on this issue
Nov 28th, 2018 10:42pm