I just wanted to right regarding a customer service agent. I called and was very clear...

GetHuman-chiappe's customer service issue with AT&T from November 2018

2 views
 | 
4343 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-chiappe to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-chiappe's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-chiappe may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-chiappe's own words
I just wanted to right regarding a customer service agent. I called and was very clear in what I needed to do and that I was calling on behalf of somebody who was sitting with me. I gave the correct number of the account I wanted to transfer ***-***-****. The agent instead of verifying what I actually said just assumed that I was calling about the number that I was talking on. When it came time to ask for a passcode I gave him the passcode of my mother’s account, I was very patient and kind he was incredibly rude and demeaning and kept insisting that my name was on the account. He went so far as to insist that I didn’t understand and that my name was on the account which of course was impossible being that it was my mothers.In the end he gave a lukewarm apology once I repeated what I wanted to do multiple times. **I have worked in call centers, I have worked in customer service and I understand that when situations are not black and white it is best to give clear and concise instructions which is what I did. The only reason we are not switching from AT&T after this experience is because I know that the majority of your call-center personnel are really fabulous. I have worked in call centers, I have worked in customer service and I understand that when situations or not black-and-white it is best to give clear and concise instructions which is what I did. The only reason we are not switching from AT&T after this experience is because I know that the majority of your call-center personnel are really fabulous. Mateo was a big disappointment and needs additional training.
GetHuman-chiappe did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-chiappe fixed the problem
We are waiting for GetHuman-chiappe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-chiappe fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-chiappe
Nov 28th, 2018 - 9 mons ago
I have an issue with AT&T too
Not resolved
Seen by 2 customers so far
Similar issue to 4343 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-chiappe started working on this issue
Nov 28th, 2018 6:15pm