My friend purchased a new phone so he gave me his old iphone * plus. It is NOT stolen a...

GetHuman1648501's customer service issue with AT&T from November 2018

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The issue in GetHuman1648501's own words
My friend purchased a new phone so he gave me his old iphone * plus. It is NOT stolen and there are no insurance claims on it. I put my SIM card in it and it says "this device is blocked from network use". He already went to an AT&T store and unblocked the phone but when I put my SIM card in, it still says the same thing. I put a friends SIM in that iphone * that was unblocked and it works great, so I'm assuming the device is no longer blocked, it's just when I put My SIM in, that it says blocked. Also if I put My SIM in my friends phone it will also say their device is blocked. How is this possible and can I just get a new SIM?
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Customer service issue
Reported by GetHuman1648501
Nov 28th, 2018 - 9 mons ago
I have an issue with AT&T too
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GetHuman1648501 started working on this issue
Nov 28th, 2018 9:09pm