I ordered your wireless service. I got the wireless router and could not get service i...

GetHuman-rjmcinty's customer service issue with AT&T from November 2018

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The issue in GetHuman-rjmcinty's own words
I ordered your wireless service. I got the wireless router and could not get service in my house. Only could get * bars so I returned the router in the same box with the label sent me. I have talked to * different people in your office and they told me that it had been received and now I am getting a collection notice. I am not going to pay for something I do not have. Please check your records.**I also tried calling the number you gave in the letter and the automated answering device would not transfer me and hung up on me. **I am really angry about this and will not be using AT&T ever again.**Joyce McIntyre
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Customer service issue
Reported by GetHuman-rjmcinty
Nov 28th, 2018 - 9 mons ago
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GetHuman-rjmcinty started working on this issue
Nov 28th, 2018 4:24pm