My I-Phone X purchased in Kenwood Town Center Mall AT&T store Cincinnati, OH on Nov...

GetHuman1640955's customer service issue with AT&T from November 2018

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The issue in GetHuman1640955's own words
My I-Phone X purchased in Kenwood Town Center Mall AT&T store Cincinnati, OH on Nov ** was reported stolen on ** Oct? The phone was blocked from use I have not been able to use the phone for any calls and now it's on a black list. I have contacted the manger and visited another store to replace the SIM card but nothing works. I have a case number: CM********-*********. Bottom Line, the phone was not stolen per the manager of Cincinnati store but they sold me the phone so who is responsible for this AT&T the original store -- I need help with this please..
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AT&T

Customer service issue
Reported by GetHuman1640955
Nov 27th, 2018 - 9 mons ago
I have an issue with AT&T too
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Seen by 7 customers so far
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Timeline
GetHuman1640955 started working on this issue
Nov 27th, 2018 9:58pm