To whom it may concern,**Today I came home to my service with AT&T being interrupted! I...

GetHuman-jonesha's customer service issue with AT&T from November 2018

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The issue in GetHuman-jonesha's own words
To whom it may concern,**Today I came home to my service with AT&T being interrupted! I have been in touch with AT&T regarding s restoral credit of $**.**. I initially contacted customer care through chat in which I got nowhere so I disconnected chat, reached out through chat again in which I was told by the second chat rep that I would be receiving the credit of $**.**. I said ok but never saw this credit so I reached out to customer care via phone to ask and was told that my call needed to be escalated but rest assure that they were taking care of this. I then spoke with another rep to ask about my credit and also the credit regarding the big Texas outage that we had. When we initially had this outage I called AT&T to see what was going on and was quickly rushed off the phone but told that it was a Big outage but not to worry that I would be credited! This is the other credit that I was waiting on to pay my bill and was told by several reps that don’t worry you’ll be credited and I repeatedly asked that my service NOT be disconnected because if this and today it was so now I have to deal with this $**.** restoral credit AGAIN!***I attempted to call AT&T customer service today but after being on hold and it being close to the billing department closing time I was hung up on and when I called back the department was closed! **I want a credit for my inconvenience in regards to the poor handling of my account! I have a job and making sure that AT&T does their job isn’t mine. I’m disappointed once again with this company and how they handle things **Also AT&T did try calling me, they left a message to return their call but when I did they couldn’t even tell me why they called which was wasted time during my work day. ***Thanks,***Sent from Yahoo Mail for iPhone

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AT&T

Customer service issue
Reported by GetHuman-jonesha
Nov 27th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4298 others
0 customers following this

Timeline

GetHuman-jonesha started working on this issue
Nov 27th, 2018 2:27pm

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