To whom it may concern,**Today I came home to my service with AT&T being interrupted! I...

GetHuman-jonesha's customer service issue with AT&T from November 2018

15 views | 4298 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-jonesha to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jonesha's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jonesha may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-jonesha's own words
To whom it may concern,**Today I came home to my service with AT&T being interrupted! I have been in touch with AT&T regarding s restoral credit of $**.**. I initially contacted customer care through chat in which I got nowhere so I disconnected chat, reached out through chat again in which I was told by the second chat rep that I would be receiving the credit of $**.**. I said ok but never saw this credit so I reached out to customer care via phone to ask and was told that my call needed to be escalated but rest assure that they were taking care of this. I then spoke with another rep to ask about my credit and also the credit regarding the big Texas outage that we had. When we initially had this outage I called AT&T to see what was going on and was quickly rushed off the phone but told that it was a Big outage but not to worry that I would be credited! This is the other credit that I was waiting on to pay my bill and was told by several reps that don’t worry you’ll be credited and I repeatedly asked that my service NOT be disconnected because if this and today it was so now I have to deal with this $**.** restoral credit AGAIN!***I attempted to call AT&T customer service today but after being on hold and it being close to the billing department closing time I was hung up on and when I called back the department was closed! **I want a credit for my inconvenience in regards to the poor handling of my account! I have a job and making sure that AT&T does their job isn’t mine. I’m disappointed once again with this company and how they handle things **Also AT&T did try calling me, they left a message to return their call but when I did they couldn’t even tell me why they called which was wasted time during my work day. ***Thanks,***Sent from Yahoo Mail for iPhone

GetHuman-jonesha did not yet indicate what AT&T should do to make this right.

How GetHuman-jonesha fixed the problem

We are waiting for GetHuman-jonesha to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?How Do I Check My At&t Warranty?What Do I Do If My At&t Sim Card Is Locked and I Now Need a Puk Code?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jonesha fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jonesha
Nov 27th, 2018 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 4298 others
0 customers following this


GetHuman-jonesha started working on this issue
Nov 27th, 2018 2:27pm