I enquirer about reducing overage fees and was told I could reduce my monthly payment b...
GetHuman1636132's customer service issue with AT&T from November 2018
Help with my AT&T issue
The issue in GetHuman1636132's own words
I enquirer about reducing overage fees and was told I could reduce my monthly payment by $** if I changed my plan to unlimited data. Now I find my bill is increased by $****monthly to $***. This is not acceptable.
GetHuman1636132 did not yet indicate what AT&T should do to make this right.
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How GetHuman1636132 fixed the problem
Talking to a supervisor first and being frank about how your problem affects you, and suggesting that you may take your business elsewhere if a satisfactory answer is not found is a good way to begin the conversation.
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