I enquirer about reducing overage fees and was told I could reduce my monthly payment b...

GetHuman1636132's customer service issue with AT&T from November 2018

Help with my AT&T issue
The issue in GetHuman1636132's own words
I enquirer about reducing overage fees and was told I could reduce my monthly payment by $** if I changed my plan to unlimited data. Now I find my bill is increased by $****monthly to $***. This is not acceptable.
GetHuman1636132 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman1636132 fixed the problem
Talking to a supervisor first and being frank about how your problem affects you, and suggesting that you may take your business elsewhere if a satisfactory answer is not found is a good way to begin the conversation.
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AT&T

Customer service issue
Reported by GetHuman1636132
Nov 27th, 2018 - 9 mons ago
I have an issue with AT&T too
Fixed
GetHuman1636132 shared how to fix
Seen by 11 customers so far
Similar issue to 4295 others
0 customers following this
Items needed
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Timeline
GetHuman1636132 started working on this issue
Nov 27th, 2018 11:44am
GetHuman1636132 confirmed the issue is fixed. Hooray!
Nov 28th, 2018 11:49am
GetHuman1636132 confirmed the issue is fixed. Hooray!
Nov 28th, 2018 3:33pm