Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1628362 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman1628362's own words
Was getting charged for * different data plans. Called on November ** to get it fixed. Told bill would be fixed by Friday. Called today ********** and told it was an open case and no guarantee extra charges of ***.** would be taken off bill. Will not know for * to ** days. You mean there’s a chance I’ll be over billed because retailer I went through screwed up??? Case number is cm**************. Been a loyal customer long time and I am not happy!!!!
GetHuman1628362 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman1628362 fixed the problem
We are waiting for GetHuman1628362 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.