Was getting charged for * different data plans. Called on November ** to get it fixed...

GetHuman1628362's customer service issue with AT&T from November 2018

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The issue in GetHuman1628362's own words
Was getting charged for * different data plans. Called on November ** to get it fixed. Told bill would be fixed by Friday. Called today ********** and told it was an open case and no guarantee extra charges of ***.** would be taken off bill. Will not know for * to ** days. You mean there’s a chance I’ll be over billed because retailer I went through screwed up??? Case number is cm**************. Been a loyal customer long time and I am not happy!!!!
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AT&T

Customer service issue
Reported by GetHuman1628362
Nov 26th, 2018 - 3 mons ago
I have an issue with AT&T too
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Timeline
GetHuman1628362 started working on this issue
Nov 26th, 2018 4:38pm