Hello. A few months ago I purchased an ATT hotspot for my cabin. Upon receiving it, I t...

GetHuman1575719's customer service issue with AT&T from November 2018

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Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1575719's own words
Hello. A few months ago I purchased an ATT hotspot for my cabin. Upon receiving it, I tried to activate it but it would not activate. I called customer service and was transferred * times and hung up on twice. Extremely frustrated, I packed up the device and took it to the ATT store in Leesburg, VA, where employees tried to activate the account. It still could not be activated, and I was told it's possible there was a glitch when I registered the device (ie. Never confirmed an email, never created a passcode). They helped me return the device and I was emailed a confirmation of receipt of the device. I was told I would not be charged since I never activated or used the service. Now, I have received a bill in the mail. I called customer service to explain the situation and was told somehow the account was activated. I said that's not possible, I returned the device because I couldn't get the service activated in the first place. I was told this wouldn't be a problem, they would cancel the account and waive the fees. I have just now received a "past due" bill in the mail, and am furious that I am being charged for a device that ATT failed to activate in the first place which led to my returning it. I have NOT ONCE used this service because I returned the device merely days after receiving it. I will not be paying these bills for a service I have never used and have tried repeatedly to terminate this rogue account. If someone could please cancel the account and waive these unjust fees so I never have to deal with ATT again that would be great. The account number is ************. I can also send proof I returned the device immediately. Thank you, Carly.
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Customer service issue
Reported by GetHuman1575719
Nov 17th, 2018 - a yr ago
I have an issue with AT&T too
Not resolved
Seen by 6 customers so far
Similar issue to 4101 others
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GetHuman1575719 started working on this issue
Nov 17th, 2018 2:31am