I ordered the upgrade of internet speed since there is a promotion . Then ***** was sch...

GetHuman-aidahung's customer service issue with AT&T from November 2018

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The issue in GetHuman-aidahung's own words
I ordered the upgrade of internet speed since there is a promotion . Then ***** was scheduled technician to come out *-* pm but texted me said running late and asked if I would keep the same day installing and I texted said yes. After waiting from *-* pm no one called or texted me back . Nov * ATT called me and said they missed me but I was not informed they would provide service on Nov * as I went to work early morning. Then I rescheduled to **** between *-* pm and same thing happened running late and asked if I wanted to keep the same day service . I called ATT and said I needed to reschedule . Right after I spoke to the agent and had a new date for installing higher speed internet, ATT made my * landlines phone, broadband and WiFi stopped working . Am a faithful customer for ATT since **** till now. I requested repair service same day because it was not me to stop the service . Why did they cut out my * landline phones and broadband and wireless WiFi service . It did not make sense and as I need the WiFi for work and landlines for communicating . The technical support gave me the next day service but I already had patients scheduled and they refused to give me same night repair service and availabity the next day to accommodate my working schedules . I am really disappointed with the way they treat a loyal customer . It seems to me that ATT expects if you want their service you need to be available at their convenience . This type of service is not very professional to a ** years of a loyal customer . If ATT continues to do business this way I believe one day I will switch to another company .

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AT&T

Customer service issue
Reported by GetHuman-aidahung
Nov 9th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 3935 others
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GetHuman-aidahung started working on this issue
Nov 9th, 2018 4:24am