I ordered the upgrade of internet speed since there is a promotion . Then ***** was sch...

GetHuman-aidahung's customer service issue with AT&T from November 2018

10 views | 3935 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-aidahung to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-aidahung's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-aidahung's own words
I ordered the upgrade of internet speed since there is a promotion . Then ***** was scheduled technician to come out *-* pm but texted me said running late and asked if I would keep the same day installing and I texted said yes. After waiting from *-* pm no one called or texted me back . Nov * ATT called me and said they missed me but I was not informed they would provide service on Nov * as I went to work early morning. Then I rescheduled to **** between *-* pm and same thing happened running late and asked if I wanted to keep the same day service . I called ATT and said I needed to reschedule . Right after I spoke to the agent and had a new date for installing higher speed internet, ATT made my * landlines phone, broadband and WiFi stopped working . Am a faithful customer for ATT since **** till now. I requested repair service same day because it was not me to stop the service . Why did they cut out my * landline phones and broadband and wireless WiFi service . It did not make sense and as I need the WiFi for work and landlines for communicating . The technical support gave me the next day service but I already had patients scheduled and they refused to give me same night repair service and availabity the next day to accommodate my working schedules . I am really disappointed with the way they treat a loyal customer . It seems to me that ATT expects if you want their service you need to be available at their convenience . This type of service is not very professional to a ** years of a loyal customer . If ATT continues to do business this way I believe one day I will switch to another company .

GetHuman-aidahung did not yet indicate what AT&T should do to make this right.

How GetHuman-aidahung fixed the problem

We are waiting for GetHuman-aidahung to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Forward My Landline Phone to My At&t Cell Phone?How Do I Enroll in Autopay on At&t?How Do I Unlock My At&t Sim Card?How Can I Change My At&t Plan?How Can I Pay My At&t Bill Online?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-aidahung fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-aidahung
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 3935 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
IMEI number


GetHuman-aidahung started working on this issue
Nov 9th, 2018 4:24am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies