I bought a new phone to replace a broken phone. My original phone was prepaid and I was...
GetHuman1480605's customer service issue with AT&T from November 2018
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The issue in GetHuman1480605's own words
I bought a new phone to replace a broken phone. My original phone was prepaid and I was hoping to just buy a new phone and keep the same number. I bought the new phone at walmart and even though I explained what I was looking for but the OSL rep started a new account that was not prepaid. I am now making * payments: prepaid and contract. I need to cancel my prepaid account but keep my old number on the new phone.
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