I bought a new phone to replace a broken phone. My original phone was prepaid and I was...

GetHuman1480605's customer service issue with AT&T from November 2018

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The issue in GetHuman1480605's own words
I bought a new phone to replace a broken phone. My original phone was prepaid and I was hoping to just buy a new phone and keep the same number. I bought the new phone at walmart and even though I explained what I was looking for but the OSL rep started a new account that was not prepaid. I am now making * payments: prepaid and contract. I need to cancel my prepaid account but keep my old number on the new phone.
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AT&T

Customer service issue
Reported by GetHuman1480605
Nov 3rd, 2018 - a mon ago
I have an issue with AT&T too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1480605 started working on this issue
Nov 3rd 6:52pm