WfI service has been poor at best for several months. Multiple router changes to fix t...

GetHuman1398492's customer service issue with AT&T from October 2018

2 views | 3536 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman1398492 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1398492's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1398492 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1398492's own words
WfI service has been poor at best for several months. Multiple router changes to fix the issue, but the issue has not been resolved. Finally a repairman listen to my complaint about the issue being more problematic following rain. He was able to detect a short in the line coming into our home, but could not find the connection box. **-** he put in a ticket for a different repair person to located the box. He could not locate the box either and he put in a ticket for a contractor to dig up the line and replace the line to our house. This contractor will not complete his work until **-**. During this time and previous months I have been paying for something that is not being delivered. I am requesting a reduction in the rate charged and also a refund for the past * months.

GetHuman1398492 did not yet indicate what AT&T should do to make this right.

How GetHuman1398492 fixed the problem

We are waiting for GetHuman1398492 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1398492 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman1398492
Oct 23rd, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3536 others
0 customers following this

Timeline

GetHuman1398492 started working on this issue
Oct 23rd, 2018 6:13pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies