My husband and I purchased two cell phones. I was told if I traded my old phone that I...

GetHuman1381788's customer service issue with AT&T from October 2018

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The issue in GetHuman1381788's own words
My husband and I purchased two cell phones. I was told if I traded my old phone that I would receive $***.** to use on accessories and or pay towards my bill. *The iPhone was not available in store and had to be ordered. When I received new phone I took it in to be activated. I was then told I no longer qualified for $***.**. AT&T representative told me the store manager could override that. I was told at store that they do not have a store manager. HELP!
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AT&T

Customer service issue
Reported by GetHuman1381788
Oct 20th, 2018 - a mon ago
I have an issue with AT&T too
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Seen by 3 customers so far
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GetHuman1381788 started working on this issue
Oct 20th 4:52pm