SBC Global email account not recognized at yahoo mail sign-in

GetHuman-khoganso's customer service issue with AT&T from October 2018

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The issue in GetHuman-khoganso's own words
Sign-in to my email account ... I have an SBC Global email account (*****@***.com) that is not being recognized at the yahoo sign-in, despite being able to sign in at the home page. I have some vital information in that email account and need to regain access to the email portion of the account ASAP.
I cannot recover the account through traditional means (recovery email, phone *, password reset, etc) because they do not think it exists. There is no specific phone support for emails not associated with a cable bil.
Recover my account to allow me to sign-in and access my emails.
I've had this email for over a decade - I got it when my family got AT&T internet service, which I now have while living on my own.
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AT&T e-mail service for SBC global accounts
Customer service issue
Reported by GetHuman-khoganso
Oct 19th, 2018 - 3 mons ago
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GetHuman-khoganso started working on this issue
Oct 19th, 2018 9:33pm