I’m writing on behalf of my father Glen Seymour ** yrs of age. My name is Patrice Seymo...

GetHuman1370006's customer service issue with AT&T from October 2018

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The issue in GetHuman1370006's own words
I’m writing on behalf of my father Glen Seymour ** yrs of age. My name is Patrice Seymour, I’m am his caregiver. My mother passed away recently so therefore I had to intervene. Now my parents have had At & t home and cell phone for about ** years. My father having no knowledge of bill paying had a cell phone with only *** mins. So instead of them making him aware of the unlimited phones and they have been charging him ***.** for the past few months. I spoke to a supervisor that advised me that there was no way that could credit any amount of bill after being a loyal on time customer all of these years and they were discourteous about the whole situation. I did cancel the home service, but he wanted to keep his cell so I did upgrade to unlimited service. I’m not happy about them taking advantage of a senior citizen!
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Customer service issue
Reported by GetHuman1370006
Oct 18th, 2018 - 3 mons ago
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GetHuman1370006 started working on this issue
Oct 18th, 2018 4:05pm