In August of **** I became an ATT customer. My husband and I took advantage of the B*G...

GetHuman-ljcanon's customer service issue with AT&T from October 2018

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In August of **** I became an ATT customer. My husband and I took advantage of the B*G* offer for the Iphone *S. We purchased * phones and were only expected to be billed for * of them. From August of **** until December of **** we were receiving a credit every month for $** for the * free iphones. In January of **** the credit went away and my bill went up $** because the phones were no long being credited. All * phones are still active AND we actually added my parents to our plan along with two ipads. Since January I have called, sometimes twice a month, to get the credit reinstated and also to have my accounted credited the money for the months that were missed. Every month I am told that I will see the credit in the next * billing cycles. Since July I have also asked to speak to a supervisor and have been told that one will call me back. I have yet to speak to a supervisor. All the employees have been very nice but not helpful. I have spend at least ** hours on the phone with ATT trying to solve this problem. I do not understand why this is so difficult. In February of **** the two “free” phones should be totally paid off. In **** all it takes is a stroke of a key to fix my account and credit it the $***. I should see the credit immediately. As of today, October **, ****, I have yet to see a credit and ATT owes me for ** months which is $***. **The phone lines in question are: ***-***-**** and ***-***-****.**I am a teacher so I can’t always answer my phone. Email is the best way to communicate with me: *****@***.com.***Please look into this matter ASAP. I am also sending a letter to the better business bureau. This behavior towards a customer is unacceptable.
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AT&T

Customer service issue
Reported by GetHuman-ljcanon
Oct 17th, 2018 - a mon ago
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