Hello **This is hyemin Jung(**-***-***-****), who had $** monthly plan before, and I wa...

GetHuman-bsmim's customer service issue with AT&T from October 2018

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The issue in GetHuman-bsmim's own words
Hello **This is hyemin Jung(**-***-***-****), who had $** monthly plan before, and I was planning to renew the same plan forward. I also made payment on **th, Oct. **But there was no service on **th, Oct, today morning, so I JUST thought there was any problem to make renewal my mobile monthly plan that i took before(for $**, I tried.) So I took another payment by call, but it was for $** monthly plan by mistake. **Therefore, I 'd like to change my AT&T mobile monthly plan from $** to $**, make it autopay with my connected bank account, and refund the money or delete the pending for $** monthly plan on my bank account.**Thank you.
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AT&T

Customer service issue
Reported by GetHuman-bsmim
Oct 12th, 2018 - a mon ago
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GetHuman-bsmim started working on this issue
Oct 12th 1:39pm