We are a new customer. My wife set up the account. All I wanted was the internet servic...
GetHuman1316733's customer service issue with AT&T from October 2018
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Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1316733's own words
We are a new customer. My wife set up the account. All I wanted was the internet service. She was talked into internet and tv as well with the understanding that this was a savings. Internet only would have been $**. Now we pay $***. To me this looks as if we pay more. The internet is cheaper but still we pay more. When I contacted customer service, I was told the fee to cancel would be ***.**. We were not told about a $** one time charge for the tv modem. I was told you should have read your contract. Well just moved and thought the sales person would have explained, I was wrong. Well at first the internet modem did not work. Took * days to receive a new one that I had to set up. I also had to bring the bad one to a AT&T store ** miles away or be charged $***.** . We returned the bad modem. The modem was not my fault but I took care of it. Now we made a mistake with a plan and because we signed for it we have no recourse but to pay a fee. If at&t have a problem I have to work with it, but if I make a mistake no one can help without a cost to me. Seems unfair. There is no trial period or willingness to help at all. I want internet service that is all.
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