I arranged to have service for internet and television installed ****. Tech came and w...
GetHuman1308990's customer service issue with AT&T from October 2018
11 views | 3205 similar | 0 following
Help with my AT&T issue
First: share to improve GetHuman1308990's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1308990 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1308990 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman1308990's own words
I arranged to have service for internet and television installed ****. Tech came and was not able to access the pole to install a line to my house, it was in a neighbors yard. I was told that a manger would call me once they found out who to contact to access the pole. I told the tech that I would see what I could find out as well and would let the manger know when they called if I had arranged for access. I did find out where the access point was and arranged with the neighbor for ATT to access this Tuesday or Wednesday. Never heard from a "manager" so I called the *** number and gave the info, including the address of the access point and the names of the people occupying the house to an agent. Still no call from a "manager". *Today I get a text that someone is coming to install between *-* today, Wednesday Oct **.*Nevermind that I never heard from a "manager", I'd like confirmation that today is when the line will be installed and that Sarurday Oct **th is when the actual inside installation will occur. And some sort of assurance that in future, if something should go wrong with the service, I will not have to wait for a tech to get permission to enter the property which would obviously delay any repair that was required.
GetHuman1308990 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman1308990 fixed the problem
We are waiting for GetHuman1308990 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.