I calked yesterday and spoke to a young lady I just wanted internet so she went thru th...

GetHuman-nvrenuff's customer service issue with AT&T from October 2018

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The issue in GetHuman-nvrenuff's own words
I calked yesterday and spoke to a young lady I just wanted internet so she went thru things with me and at the end she said it would be i think ***.** a month. Whenni asked for what she said uverse snd tv I told her NO just internet and she said ok! When she needed personal info she said we were in a secured safe chatroom. She asked ph *, ss*and email, common. Then she asked me to cone up with * digit pin and she would enter it, and she ran my credit ! Are those * things normal? The order * she fave me is RV*-*******. I am anlittle freaked out because att DOES NOT service my address.! I spoke to * people * in a gorrign call center whom told me they could not transfer me to the states! Never have I been told that. The *th call Mark id*MS***K found the info andvtook care of things with in ** minutes! HE is the only good that came out of me dealing with Att!!!! I would like to know that the girl who took my order isnt going to commit fraud with my information. You need to have a way for your foreign call centers to transfer calls to the US and three Nark DESERVES a raise

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AT&T

Customer service issue
Reported by GetHuman-nvrenuff
Oct 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 3190 others
0 customers following this

Timeline

GetHuman-nvrenuff started working on this issue
Oct 10th, 2018 12:39am