Original Acct * *** *** **** *** *****New Acct *. *** *** *** *** *I can understand...

GetHuman1309647's customer service issue with AT&T from October 2018

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The issue in GetHuman1309647's own words
Original Acct * *** *** **** *** *****New Acct *. *** *** *** *** *I can understand how my wireless numbers were cancelled due to my cancelling my landline. HOWEVER, after it was cancelled and I received wonderful service from CHRIS (case* CM******************) and ALEX (F) I received a check from ATT for $***.**. I called again and was subjected to TWO reps who were yelling at me that it is not ATT's problem and I should take it up with my bank. The names were SAKEEPEA (?) and a manager named SHANAY (?). Rude, obnoxious, NOT helpful and REFUSING to listen to my concern. After *** years with ATT and never missing a payment or being one day late I am ready to move my account because of the treatment I received from a rep and her MANAGER!!! If this is the best ATT has then I will buy new phones and service from someone that values its customers.
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AT&T

Customer service issue
Reported by GetHuman1309647
Oct 10th, 2018 - a mon ago
I have an issue with AT&T too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1309647 started working on this issue
Oct 10th 4:12pm