I will get straight to the point: Account number ********** Karen Glass date for instal...

GetHuman-wsgiik's customer service issue with AT&T from September 2018

1 view
 | 
2881 similar
 | 
0 following
Help with my AT&T issue
First: share to improve GetHuman-wsgiik's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-wsgiik to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-wsgiik may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman-wsgiik's own words
I will get straight to the point: Account number ********** Karen Glass date for installation of Direct TV and Phone September **th. Jason the installer phone ***-***-**** was shown the wiring and cable panel of the house by me Walter Glass. Jason states he could not install because Cox the current provider for cable, phone and internet had to identify the data line or internet. Jason stated to call them then call him when Cox had completed the service. What he said made sense at the time. Jason called his supervisor Brandon, spelling uncertain, ***-***-**** to inform.*Cox tech, Richard, at home September **th. Shown same cable panel he stated that the Cox line was already tagged for identification and stated the installer could have completed the installation without Cox service to identify the data line. I called Jason left text he responded and communicated with Tech Richard, problem solved.*Jason had told me to call him or his supervisor Brandon and another appointment would be set for installation. I called Brandon same day as Cox appointment, but no response sent several texts no response, called ***-***-**** per Brandon voice mail and set another install date for September **th, on that date no show. At approximately *:** pm arrived at AT&T store located at **** Plaza Bonita Rd. Suite **** National City Ca. ***** irate and upset.*There is so much wrong with this transaction: There is no accountability and a gap in the lines of communication between sales, installation and customer service. This gap allows dropped installation issues and customer service errors to go unresolved. The difficulty of knowing which department is responsible for compliance is a mystery to this writer. Anonymity gives confidence that no one person is responsible. *If increasing customer base is not important then perhaps choosing AT&T was an error. The installation phrase of the sales agreement or contract is crucial for legal performance of the contract. AT&T has not performed. Is there a reasonable explanation that convinces me that this situation is a rare occurrence or an indicator of deeper systemic problems?*The store manager Flor Hernandez ***-***-****, while back tracking the customer order discovered that the appointment was never set for September **th and that there were two installation orders one for Direct TV and phone the other for TV only. Flor scheduled install for this morning * to ** September **th. Flor took command of a problematic situation created by company promotion, mishandled by installation and customer service that suddenly dropped upon her for resolution. Flor took the time to make the necessary inquiries up to her managerial authoritative limit for immediacy. I asked her how can I know the install will happen, she responded you have to take my word, trust me. Flor personalized her integrity with me and frankly saved the sale.
GetHuman-wsgiik did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-wsgiik fixed the problem
We are waiting for GetHuman-wsgiik to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T email you?
This email address isn't valid
Follow this issue
See how GetHuman-wsgiik fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-wsgiik
Sep 20th, 2018 - 6 mons ago
I have an issue with AT&T too
Not resolved
Seen by 1 customer so far
Similar issue to 2881 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-wsgiik started working on this issue
Sep 20th, 2018 6:46pm