My home landline phone had a noise problem that I reported on sept **. *The problem see...

GetHuman-denirobi's customer service issue with AT&T from September 2018

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The issue in GetHuman-denirobi's own words
My home landline phone had a noise problem that I reported on sept **. *The problem seemed fixed on sept ** so I told Verizon (they repair the lines) that it was fixed. The next day the noise came back and then the phone died completely. I called at&t but they couldn’t find my account!!!*I also tried online but it said I would have to call because they couldn’t find my account.*When I called Verizon, they said I should call at&t for a new repair ticket
GetHuman-denirobi did not yet indicate what AT&T should do to make this right.
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How GetHuman-denirobi fixed the problem
I called again in the morning. This time I pressed zero a few times and was picked up by a very helpful woman. I told her about the problem. She assured me that she would stay with me to get the problem solved. She asked identity related questions and then set up an appointment with repair techs to come out the next day.*When I arrived home the next day, the phone was working again.
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Customer service issue
Reported by GetHuman-denirobi
Sep 20th, 2018 - 6 mons ago
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Seen by 14 customers so far
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GetHuman-denirobi started working on this issue
Sep 20th, 2018 3:34am
GetHuman-denirobi confirmed the issue is fixed. Hooray!
Sep 22nd, 2018 1:22pm