June *rd Portland Or. Went in to add grand daughter's phone to account. Told by agent h...

GetHuman-rnswa's customer service issue with AT&T from August 2018

3 views
 | 
2517 similar
 | 
0 following
Help with my AT&T issue
How did GetHuman-rnswa do it?
Waiting to hear how GetHuman-rnswa fixed the problem to share with other customers.
The issue in GetHuman-rnswa's own words
June *rd Portland Or. Went in to add grand daughter's phone to account. Told by agent he could save my $** to $** a month if I switched plans.*June ? got my bill and it increased by $***.*June ** went to Everett Mall Att store. The manager got me on the phone with loyalty department.*I said I wanted to be returned to my old plan effective June *rd and credited with the proration charges. I was returned to my old plan.*He said no problem and he would send me an email when it was done in about a week.*Didn't hear anything. Went on chat on June **. Was told by Brittany G that I would be getting a credit for $***.***Didn't see it on my next bill.**-**-** I called in to the loyalty department and they said I should see the credit on my next bill.**-**-** Still didn't see the credit and called in and talked to Tory. Tory said there were no notes on the account. I sent her a copy of the Brittany G transcript and asked be be connected to a supervisor. She said the supervisor was on another call but if I left her a message she would get right back to me. The supervisor was Sonja Harris email S*****@***.com. Left her a voice message and an email and she never returned either.*on ******* called in and talk to amy at the texas call center. I asked to be transferred to a supervisor and was tranferred to Vincent. Vincent told me that since it was chat that offered the credit I should contact them.*So started a chat session with Bastian R and he transferred me to Mary S - Supervisor. Mary S told me I would see the credit within ** hours.**-**-** Started a chat session to see if credit showed up. Talked to Raquel. After looking over the account she transferred me to Agent Honeylett- Supervisor. He*she said there are no notes on the account and so can't process a credit. I asked what about the chat sessions aren't they part of the notes. No answer. She advised me to contact the loyalty dept. I asked her to send me a copy of the notes on my account. he*she said no problem. Haven't seen them.
GetHuman-rnswa did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-rnswa fixed the problem
We are waiting for GetHuman-rnswa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T email you?
This email address isn't valid
Follow this issue
See how GetHuman-rnswa fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-rnswa
Aug 28th, 2018 - 3 mons ago
I have an issue with AT&T too
Fixed
Seen by 3 customers so far
Similar issue to 2517 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman-rnswa started working on this issue
Aug 28th 5:59am
GetHuman-rnswa confirmed the issue is fixed. Hooray!
Aug 29th 7:04am