I cancelled all of my ATT and direct TV services at the end of May when I moved out of...

GetHuman-sweppner's customer service issue with AT&T from August 2018

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The issue in GetHuman-sweppner's own words
I cancelled all of my ATT and direct TV services at the end of May when I moved out of my house and my one year contracted ended. I clearly emphasized to the representative that I spoke with that I wanted to cancel both my ATT and directTV services, however yesterday it caught my attention that for the past three months I have still been billed for directTV. This is despite mailing in all DirectTV and ATT hardware I has, as I was instructed. Now it has been nearly impossible to speak to a representative about my problem. I need the charges from the last three months put back and my card and I need my services to be completely and actually cancelled for good. My name is Stephen Weppner. Account: ******** phone associated with account: ***-***-****. Email: *****@***.com

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AT&T

Customer service issue
Reported by GetHuman-sweppner
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 14 customers so far
Similar issue to 2502 others
0 customers following this
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Timeline

GetHuman-sweppner started working on this issue
Aug 27th, 2018 4:40pm
GetHuman-sweppner confirmed the issue is fixed. Hooray!
Aug 28th, 2018 12:12pm

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