I cancelled all of my ATT and direct TV services at the end of May when I moved out of...

GetHuman-sweppner's customer service issue with AT&T from August 2018

4 views
 | 
2502 similar
 | 
0 following
Help with my AT&T issue
How did GetHuman-sweppner do it?
Waiting to hear how GetHuman-sweppner fixed the problem to share with other customers.
Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-sweppner's own words
I cancelled all of my ATT and direct TV services at the end of May when I moved out of my house and my one year contracted ended. I clearly emphasized to the representative that I spoke with that I wanted to cancel both my ATT and directTV services, however yesterday it caught my attention that for the past three months I have still been billed for directTV. This is despite mailing in all DirectTV and ATT hardware I has, as I was instructed. Now it has been nearly impossible to speak to a representative about my problem. I need the charges from the last three months put back and my card and I need my services to be completely and actually cancelled for good. My name is Stephen Weppner. Account: ******** phone associated with account: ***-***-****. Email: *****@***.com
GetHuman-sweppner did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-sweppner fixed the problem
We are waiting for GetHuman-sweppner to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T email you?
This email address isn't valid
Follow this issue
See how GetHuman-sweppner fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman-sweppner
Aug 27th, 2018 - 3 mons ago
I have an issue with AT&T too
Fixed
Seen by 4 customers so far
Similar issue to 2502 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone number
Account number
Account PIN
Account email
Service address
Name
IMEI number
Timeline
GetHuman-sweppner started working on this issue
Aug 27th 4:40pm
GetHuman-sweppner confirmed the issue is fixed. Hooray!
Aug 28th 12:12pm