I scheduled a DirecTV installation two weeks ago for August **rd, between the hours of...

GetHuman1030074's customer service issue with AT&T from August 2018

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The issue in GetHuman1030074's own words
I scheduled a DirecTV installation two weeks ago for August **rd, between the hours of noon and * pm. I received emails and texts confirming this appointment, and informing me that the technician would phone me ** minutes prior to arrival. When no technician called or arrived by *:**, I called, but received no reason for the no show, and was told to wait until *:**.**When no one showed or called, I called again. After being bounced between three people, I was asked absolutely stupid questions that was obvious no one that I was talking to was even reading the notes on my account. On top of not receiving any information towards resolving my problem, the last person I talked to tried to sell me a protection plan on a service that had not been installed. She then dumped my call.**I called back, and asked to speak to a supervisor, but was told none were available??? After better than ** minutes on intermittent holds, I was told I would have to wait a week for installation. When I pressed as to why the installer did not show, I was told that he had a higher priority that he had to handle. I then stopped the representative, and said that she answered her own question. My order was placed weeks ago, and should be a higher priority than someone later, thus I should not have to wait a week, my order should take priority over later orders.**With the exception of one person who actually tried to help, all of the rest of the customer service reps are incompetent, who were only interested in getting rid of the call.**I would like the tapes of the calls reviewed. My name is Craig Puckett.

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Customer service issue
Reported by GetHuman1030074
Aug 24th, 2018 - 3 years ago
Seen by 11 customers so far
Similar issue to 2450 others
0 customers following this
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GetHuman1030074 started working on this issue
Aug 24th, 2018 1:52am
GetHuman1030074 indicated the issue is not fixed yet.
Aug 24th, 2018 2:53am
GetHuman1030074 indicated the issue is not fixed yet.
Aug 25th, 2018 2:21pm

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