On August **, **** at *:**pm *I called the wireless line *** spoke with Tabitha I wante...

GetHuman1030026's customer service issue with AT&T from August 2018

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The issue in GetHuman1030026's own words
On August **, **** at *:**pm *I called the wireless line *** spoke with Tabitha I wanted to set up a payment arrangements on my balance that was a little over $*** . Tabitha then wanted to offer cable* internet $** and $*** Visa cards and I told her that I knew I had a cell balance so it won’t be approved. Tabitha put me on hold and then said that the manager approved to adjust off $*** from my previous balance in order to get the approval to go through for the cable and internet.. needless to say the appointment was made but the discount was never applied. I have spent almost * hours on this issue with the loyalty teams.. I was told that the cal would be traced and someone would listen and call me back and now * managers have not called me back. Can I please get this corrected

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AT&T

Customer service issue
Reported by GetHuman1030026
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 2448 others
0 customers following this
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Timeline

GetHuman1030026 started working on this issue
Aug 24th, 2018 1:45am
GetHuman1030026 indicated the issue is not fixed yet.
Aug 24th, 2018 2:46am

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