My At&t television service still has not been fixed, my bill increased for no reason (o...

GetHuman992577's customer service issue with AT&T from August 2018

4 views
 | 
2262 similar
 | 
0 following
Help with my AT&T issue
First: share to improve GetHuman992577's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman992577 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman992577 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman992577's own words
My At&t television service still has not been fixed, my bill increased for no reason (other than I was looking at when my complementary channels needed to be turned off) I never agreed to any changes yet they were shut off two weeks early, I've rescheduled doctor appointments to accommodate technician appts (tech was a no-show last time, I've spent hours on phone and internet to discuss the problems to try to get a resolution, and nothing has been fixed. I currently have a fan on my DVR because it's overheated and shut down. I shouldn't be charged a cent for a service that hasn't been repaired. I may consider keeping my internet, but at this point, it's beyond comprehension that this has gone on this long. I've sat through several transfers on multiple occasions, last month my charges were supposed to be on hold so they had time to repair it, but that didn't happen either. I have the technicians texts to me and all my original emails. I was denied email address to prove what I was telling them, never received a call back after filing a complaint, and yet they still want me to pay for service that is not working properly. This needs to be fixed immediately. At this point I know Uverse tv is not going to remain since this is months in w* no resolution.
GetHuman992577 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman992577 fixed the problem
We are waiting for GetHuman992577 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?How Do I Make a Payment Arrangement with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman992577 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman992577
Aug 14th, 2018 - a yr ago
I have an issue with AT&T too
Not resolved
Seen by 4 customers so far
Similar issue to 2262 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman992577 started working on this issue
Aug 14th, 2018 9:51pm