Hello,*I am very frustrated about the way I am being billed for the installation fee fo...

GetHuman-avrilnm's customer service issue with AT&T from August 2018

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The issue in GetHuman-avrilnm's own words
Hello,*I am very frustrated about the way I am being billed for the installation fee for the new service for Internet that the representative categorically confirmed I will not be charged. The fee was deleted last month after I spoke with a representative. I was promised I would not be charged again, but the monthly internet service.*They changed me again. I hope you have this conversation on tape. When there is a charge, you are giving the option to pay in full or break. That conversation never took place. Because I was promised there was no installation fee.*I was happy with the provider I was with. I decided to switch because I received an invitation.*Also, I just received an email that we have used more internet than available. I will be charged additional fees.*Please, I need help sorting this problem out.*I don't have my account number, is the reason I don't have it included with this message.*I can be reached at ***-***-****.*Email address: *****@***.com**Sincerely,**Nadia Avril
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AT&T

Customer service issue
Reported by GetHuman-avrilnm
Aug 14th, 2018 - a yr ago
I have an issue with AT&T too
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Seen by 3 customers so far
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GetHuman-avrilnm started working on this issue
Aug 14th, 2018 3:05am