I have asked at least * times in the last * years to receive a paper bill each month fo...

GetHuman-gkgernaa's customer service issue with AT&T from August 2018

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The issue in GetHuman-gkgernaa's own words
I have asked at least * times in the last * years to receive a paper bill each month for my account. Every * months I receive calls that my account is overdo but I do not receive a bill. I tried to set it up on line but it says it already is but I didn't set it up and cannot seem to get anyone to understand what I need., I need to receive a paper bill each month for my account which is a land line phone. * lines actually. I have spent ours on the phone trying to resolve this and have been promised a paper bill. I receive * for the past due account. I pay it and we start all over again. On the **th, after being told by Edward in Atlanta that I would receive a paper bill from now on, I received a disconnect notice and today I have no phone service. Please please please help me resolve this!!!! The account * for this account is ***-***-**** ***
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Customer service issue
Reported by GetHuman-gkgernaa
Aug 13th, 2018 - 7 mons ago
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GetHuman-gkgernaa started working on this issue
Aug 13th, 2018 12:05pm