The billing problem is not fixed, I can't open my account on line to pay my phone bill which is due.

GetHuman980921's customer service issue with AT&T from August 2018

Help with my AT&T issue
The issue in GetHuman980921's own words
Trying to pay my phone bill on line as I usually do, but I get the same result, my account will not accept my information so I can pay my bill, says, try again later, this been going on for * weeks. WHY? ... ATT Staff:* *I have been trying to pay my phone bill for * weeks, but myATT account will not open while I am traveling, I have always paid on line since I can’t use my phone while traveling. I have used your chat line without any success. **Attached is the message I get, this is very frustration… my bill will be past due. *Will you please open my account so I can pay my bill:**Dennis Thurber****-***-*****Den**att** I am trying to contact ATT by e-mail, since I can’t use my phone here while in Vietnam and I can’t get ATT to unlock my account, myATT to pay my bill.* Thanks, Dennis* Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
Open my account so I can pay my bill, simple as that
I been with ATT since I got my phone
Same result, each time, even chat line, with a temp pw, not working...
I have an issue with AT&T too
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AT&T

Using my computer to pay my phone bill on line, since I am out of the country
Customer service issue
Reported by GetHuman980921
Aug 11th, 2018 - 7 mons ago
I have an issue with AT&T too
Fixed
Seen by 8 customers so far
Similar issue to 2206 others
0 customers following this
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Timeline
GetHuman980921 started working on this issue
Aug 11th, 2018 11:23pm
GetHuman980921 indicated the issue is not fixed yet.
Aug 12th, 2018 12:31am
GetHuman980921 indicated the issue is not fixed yet.
Aug 12th, 2018 12:41am
GetHuman980921 indicated the issue is not fixed yet.
Aug 12th, 2018 12:43am
GetHuman980921 indicated the issue is not fixed yet.
Aug 15th, 2018 9:36am