The billing problem is not fixed, I can't open my account on line to pay my phone bill which is due.
GetHuman980921's customer service issue with AT&T from August 2018
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The issue in GetHuman980921's own words
Trying to pay my phone bill on line as I usually do, but I get the same result, my account will not accept my information so I can pay my bill, says, try again later, this been going on for * weeks. WHY? ... ATT Staff:* *I have been trying to pay my phone bill for * weeks, but myATT account will not open while I am traveling, I have always paid on line since I can’t use my phone while traveling. I have used your chat line without any success. **Attached is the message I get, this is very frustration… my bill will be past due. *Will you please open my account so I can pay my bill:**Dennis Thurber****-***-*****Den**att** I am trying to contact ATT by e-mail, since I can’t use my phone here while in Vietnam and I can’t get ATT to unlock my account, myATT to pay my bill.* Thanks, Dennis* Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
Open my account so I can pay my bill, simple as that
I been with ATT since I got my phone
Same result, each time, even chat line, with a temp pw, not working...
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