In July **** my internet bill changed from $**.** to **.**. I asked my wife to call AT...
GetHuman-pholder's customer service issue with AT&T from August 2018
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-pholder to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-pholder's own words
In July **** my internet bill changed from $**.** to **.**. I asked my wife to call AT&T for an explanation of the rise. I am hearing disabled and cannot use a phone myself, but was present at the call. On July **, at **:** am a person named Ginger answered the call. My wife explained the reason for calling.Ginger responded by promising that my bill would be $** indefinitely for now on because I have been a AT&T customer for years. She also promised, without being asked for, a new modem for free. My wife asked her again that none of this would cost us. Ginger repeated that all of it would be for free. On August **, I received an AT&T bill for $ ***.** and an ongoing bill for $ **.**. Firstly, I am on a fixed income and cannot afford **.** for internet service only. Secondly, I am not willing to give in to fraudulent billing practices by AT&T or their sales people. I have been a customer for many years and have paid my bills on time and in full. But this time AT&T overstepped the boundaries of decency and I am not willing to pay more than the $ **.**.I'd rather quit your company and will contest all charges in court. My account number is *********. You will be able to check the veracity of my request.
GetHuman-pholder did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman-pholder fixed the problem
We are waiting for GetHuman-pholder to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.