on April*,****, there was a power surge at my resident. And I called AT& T, on the *th...

GetHuman931977's customer service issue with AT&T from August 2018

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The issue in GetHuman931977's own words
on April*,****, there was a power surge at my resident. And I called AT& T, on the *th and they sent a technician out and he said that the TV's and some of the cable boxes was damage due to power surge. I had no TV waiting on Insurance company to pay off, I called AT&T and rep said don't worry about paying until the ticket is closed. When I brought the new tv I called and they said they could not send no one out until I pay ***.** and then they will send tech out and refund to me.I have been trying to resolve this matter for over * months. I have been calling , please have someone to call me at *** ***-****, I been calling and it has been hard for me to get in touch with cooperate.
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AT&T

Customer service issue
Reported by GetHuman931977
Aug 9th, 2018 - 7 mons ago
I have an issue with AT&T too
Fixed
Seen by 4 customers so far
Similar issue to 2157 others
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GetHuman931977 started working on this issue
Aug 9th, 2018 3:56pm
GetHuman931977 indicated the issue is not fixed yet.
Aug 10th, 2018 6:37pm
GetHuman931977 indicated the issue is not fixed yet.
Aug 10th, 2018 6:39pm