A major overcharge on the bill, I've been being charged for * galaxy s*s. They were buy...

GetHuman933815's customer service issue with AT&T from July 2018

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The issue in GetHuman933815's own words
A major overcharge on the bill, I've been being charged for * galaxy s*s. They were buy one get one free, if we got your cable service. I explained that a signal would be hard to get at our home. The technician came and was unable to get a signal. A customer service rep informed me that the deal on the galaxies still applied because I made it very clear that if it wasn't, I wanted to return one. My son went over the bill thoroughly and saw that I've been being charged for TWO galaxy s*s. I've made ** monthly payments on a device AT&T informed me explicitly was free.
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AT&T

Customer service issue
Reported by GetHuman933815
Jul 31st, 2018 - 9 mons ago
I have an issue with AT&T too
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Seen by 5 customers so far
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GetHuman933815 started working on this issue
Jul 31st, 2018 12:30pm