I have been trying for over * weeks to transfer billing from my husbands name to mine o...

GetHuman-shaabanx's customer service issue with AT&T from July 2018

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The issue in GetHuman-shaabanx's own words
I have been trying for over * weeks to transfer billing from my husbands name to mine on our home phone*internet account as to obtain the employee discount. I have gone thru every possible route to get this done including, your transfer billing site, customer service, tech support, and spent * hours in store with * managers!!! No one....... I mean NO ONE has been able to make this transfer!!! We have spent endless hours on this process and even the ATT employees have tried in person and can't figure out why it doesn't work. Can you please help us make this transfer. We don't want to lose our home phone number so canceling and opening a new account is not an option. PLEASE HELP! Please do not send me a link to ATT.com*transferbilling. Everyone has tried this for us and its not working. I need someone to make this transfer for us. No more trying to make it work over the internet. *Thanks,*Rus & Millie Shaaban
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AT&T

Customer service issue
Reported by GetHuman-shaabanx
Jul 24th, 2018 - 10 mons ago
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GetHuman-shaabanx started working on this issue
Jul 24th, 2018 4:06pm
GetHuman-shaabanx indicated the issue is not fixed yet.
Jul 24th, 2018 5:34pm