We have been very happy ATT*Direct TV customers for over *&*** years. **Recently, my...

GetHuman-dmcomlin's customer service issue with AT&T from July 2018

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The issue in GetHuman-dmcomlin's own words
We have been very happy ATT*Direct TV customers for over *&*** years. **Recently, my ** year old daughter, Autumn Skye, who has suffered unmitigated migraines etc. for years, was diagnosed by Detroit Chikdren’s hospital with a rare congenital brain defect. This condition requires highly specialized surgery and care. We were referred to Lurie Children’s Hospital where we engaged Dr. Tandori Tomita, Chief of Pediatic Neurosurgery. The treatment protocol required us to move to the Chicagoland area, post haste. We did.**Because of our enjoyable relationship with you, we initiated new service or a service transfer to our new home. **The primary request was handled most professionally and kindly and as result, inter Alia, a scheduling order was issued via email for a specific installation window, ** JULY ***** ****-**** hrs. **Today, I sat on a porch area at an empty house from **** to ****. I had no visitors. **While there, I made no less than * calls for assistance and was told each time that I had no account, had no prior service, etc. **In a final effort to appease my sense of duty for my daughter, I called a different number and was rewarded with a kind and professional representative who provided me with the following: No one bothered to put any notes regarding my previous calls. She verified my contact information and assured me a prompt return call. **As of ****, ** hours, this date, I had no communication from your company. **I immediately began, again, to tread into a seemingly clouded atmosphere of confusion, beginning with an exceptional professional, but ending with a person (LEE) who seemed to enjoy acting upon whimsical caprice, sharing no gracious humanity for my * year old daughters comfort, instead, flexing his momentary plenary power by ignoring the globo picture and telling me that he was (Again) transferring me to someone who could help, but simply hung up. **It was Lee’s predasessor with ATT who did find out that I was a “RC*” customer and got me to Lee. LEE WAS PERSON ** and he wanted to tender me over to number * after ** minutes and running. My transfer was because I questioned his question of residency. There are a prolific number of definitions pending the gravamen of the use. I must know the context for which it is asked to provide a honest answer. That is when I was scolded and hung up on. **In total, I spoke with no less than * people without solving the issue. *Last call: ** min. ** seconds.**Tonight, as we moved in this afternoon, in spite of my heartfelt plannng or “The best laid plans-o- mice et men”, my very ill daughter does not have access to what comforts her the most: her TV and internet to video chat with all her friends she had to leave behind in a matter of weeks. **Please note that what I say next is not an applied personal adjective but an important precept:**“Those who were seen dancing were thought to be insane by those who couldn’t hear the music.” F. Nietzsche**Is there no one, NO PARENT, NO GRANDPARENT, at ATT with the fortitude to advocate for this precious girl? **Is there no one there that understands that respect is earned and keeping ones word is as archaic as history”. See, Pacta Sunt Servanda. **In ending this respectful didactic, I will not presume to even suggest a proper course of action as, ab initio, we all have the power to be a goodly human. **As an aide de camp, or a man in authority, I know what I might do, but, Minimally, expedite our installation, and have a few words with Lee. **Sine Pari**David C. Morrison *(***) ***-*****BAN. ***********Nota Bene- I assure you that despite our generous *st Amendment rights, and my long and colorful Honorable career as a SPECOPS Combat soldier (working years directly for General-Flag Officers) police officer, professor, husband and dad, I never once demeaned anyone in any way, IN SPITE OF House’s favorite adjective did tempt me.
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AT&T

Customer service issue
Reported by GetHuman-dmcomlin
Jul 24th, 2018 - 10 mons ago
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Jul 24th, 2018 2:53am